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Welcome to FashionSouq!

 

Privacy Policy:

 

Introduction

The website available at www.fashionsouq.com (Site) is operated and administered by Avanli Media FZ LLC ("we", "us", "our"), a company incorporated in Dubai , United Arab Emirates. We care about your privacy. This privacy policy (Privacy Policy) sets out in detail how we manage the personal information you provide to us. Your use of this Site will be governed by this Privacy Policy, amongst other things. You may not use this Site if you do not agree to this Privacy Policy.

This Privacy Policy is effective from 1 June 2014. We may change this Privacy Policy at any time by posting an updated version of the policy on this Site. We encourage you to check this Site regularly for any amendments to our Privacy Policy. Your continued use of this Site will constitute your consent to us continuing to use your personal information.

 

How do we collect personal information?

"Personal information" is any information that can be used to identify you. We collect personal information about you if you provide it to us knowingly. By providing us with your personal information, you express consent to us processing your personal information in accordance with the terms of this Privacy Policy.

Generally speaking, we will provide you on request with access to the personal information we hold about you. If there is a reason why we cannot give you access to such personal information, we will let you know. If you become aware of any errors relating to your personal information held by us, you should amend your account information online as soon as possible. If you have any difficulty in amending your account information, please call or email us for assistance.

 

What personal information do we collect?

(a) Registration

  • When you register as a User of this Site we collect your full name, email address, telephone number, address, together with other information as may be requested on the registration form from time to time. It is your responsibility to maintain and update the personal information that you provide to us when setting up your account.

(b) Use of this Site

  • We may collect personal information about you when you enter information on this Site. This may include transactional information, such as products purchased, method of payment and the amount paid.

    We may also collect other personal information about you when you post content such as reviewing products, or commenting on notice boards available on Retailer's Webstores, or in any other way provide information to a Retailer through this Site.

    Please see Section 4 - "What about personal information you post on this Site or give to other users?” for our policy on personal information posted on this Site by you.

(c) Credit card information

  • Your credit card information is requested only when you place an order and is submitted via the highest level of encryption to ensure the greatest amount of safety and security. We do not store your credit card information.

(d) When you contact us

  • We may collect personal information when you contact us. Such information is used to verify your identity and respond to your query.

(e) Information obtained from third parties

  • We may collect personal information from third parties. Such third parties may include the companies that provide services to us (i.e. service providers) and our group companies. We may also collect information from credit reporting agencies.

(f) Information uploaded by Retailers

  • Retailers and other Users may upload some of your personal information in order to manage their Retailer's Web stores, communicate with you through their notice boards or in any other way provide services to you. We request that the Retailer ensures it has the authority to upload this information. If you do not want this to occur, you need to contact the Retailer or other user directly.

(g) Computer information

  • When you visit our Site, we may keep and use information about your visit including your Internet Protocol (IP) address, the date and time of the visit. We may also keep and use information about your computer (for example, browser type) and your navigation information (for example, the URL of the site which referred you to this Site and the pages you visit on this Site).

    Please see Section 7 - “How do we use cookies and log files?” for more information on our policy regarding "cookies" and "log-files".

(h) Surveys and feedback

  • We may conduct surveys on the Site or by sending you emails, to ask for your feedback regarding our Site and the quality of the service we provide to you. Your feedback is important to us and enables us to improve the quality of the service we provide to our customers. You are free to provide us your name and other information, in which case we may store such information as personal information.

(i) Other information

  • We may collect additional information about you in ways not specifically provided for here. In such cases, we will endeavor to inform you in advance of how we will use your information.

 

What about personal information you post on this Site or give to other Users or Retailers?

We do not take responsibility for any personal information or other details that you post on this Site, such as reviews, comments, images, ratings or discussions (including through posting content within a Retailer's Web stores or notice board that contains your personal information). This becomes public information by its nature. You acknowledge that if you post content or provide information on this Site then such content and information will be accessible to the general public, including persons who are not signed in to use this Site and the public will be able to associate and attribute such content or information to you. Similarly, we do not take responsibility for any personal information provided directly to other Users or Retailers. You should not post or share personal information on this Site that you do not want to be publicly available. You are solely responsible for the personal information that you post or share on this Site or provide directly to third parties. You should not post other people's personal information on this Site (including, for example, images of other people) without their consent.

 

What do we do with the information?

We will only use or disclose your personal information for the purposes for which you have provided it to us, and as set out in this Privacy Policy, unless you have consented to the use or disclosure of your personal information for another purpose or it is necessary to use or disclose your personal information to comply with laws or regulations applicable to us from time to time.

We use your personal information to deliver our services to you (and to enable third parties such as Retailers and service providers to deliver their services to you, including order fulfilment and after-sales services). To properly operate and administer this Site, we need to provide your personal information to our staff, group companies, Retailers and service providers. Our staff, group companies, Retailers and service providers are subject to obligations of confidentiality to us. By providing your consent to this Privacy Policy you authorize them to gain access to your personal information as part of their services to you and us.

We also use your personal information to keep you up to date with events and products that may be of interest to you (which may include displaying to you personalized content and advertising and information about goods and services that may be of interest to you). Our group companies may also contact you about our other services or products that may be of interest to you. This will be done only in accordance with the privacy settings you have selected in the communication preference setting for your account..

From time to time we aggregate personal information for statistical purposes. Such aggregated personal information shall be anonymized. It may be shared with group companies, Retailers, service providers and other third parties with a view to understanding, analyzing and improving our service to you.

 

Do we share personal information with third parties?

Yes. Whilst we do not sell your personal information to others, we share it with our group companies and Retailers in order to promote and market our/their services to you (which may include by way of direct mail, telemarketing, email, SMS and/or MMS messages or any other means of communication). This is to keep you informed of products, services and special offers and may continue even after you have stopped using this Site. However, this will be done only in accordance with the privacy settings you have selected in the communication preference setting for your account.

If you do not wish us and our group companies to promote and market products, services and special offers to you, please call or email our customer service center. If you do not want to be contacted by a Retailer or other users, you will need to tell them or amend your privacy settings accordingly.

We might also share your information with our service providers or group companies in order for them to fulfil our service commitment to you and/or to enable them to perform certain functions on our behalf, such as fulfilling orders, delivering packages, sending mails and emails, analyzing data, providing marketing assistance, processing credit card payments and providing customer service. Service providers will have access to your personal information insofar as they need it and may not use it for other purposes.

We require and take reasonable steps to ensure that third parties with whom we share your personal information safeguard it the same way we do.

 

How do we use "cookies" and "log files"?

As part of offering and providing customizable and personalized services, we use cookies to store and sometimes track information about your use of this Site (such as your preferences, session information and information on how you visit and access our Site). A cookie is a small amount of data that is sent to your internet web browser from our web server and stored on your computer, but does not contain any of your personal information. We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyze trends, administer this Site, track user movements on this Site and gather broad demographic information for aggregate use by us, our group companies, Retailers and our advertisers. Please opt out if you do not wish for such demographic information to be collected by us.

 

What do we do to safeguard personal information?

We use stringent and current internet security methods and technologies to keep your personal information secure, including restricting unauthorized access to your personal information and using firewalls and secure databases. When you place orders or access your account information, we offer secure socket layer (SSL) technology.

However, no data transmission over the internet can be guaranteed as completely secure. As a result, although we try hard to protect your personal information provided to us, we cannot guarantee its security and you transmit such information at your own risk.

 

What about links to other websites?

This Privacy Policy applies solely to information collected by this Site. This Site may contain links to other websites. We make no representations or warranties as to the privacy practices of any website operated by a third party and we are not responsible for the content or practices of such websites. You should check the privacy policy for all third party websites you visit to understand their procedures for collecting, using and disclosing personal information.

 

What should you do if you have any privacy-related complaints or enquiries?

If you have any questions about our Privacy Policy, or any complaint regarding treatment of your privacy by us, please call or email our customer service center for assistance.