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Welcome to FashionSouq!


Customer and Technical Support

How can I reach Customer Support for assistance?

Please feel free to contact our friendly and effective customer service team on any of the following support channels:


What are Customer Support's operating hours?

Please feel free to contact Customer Support between 08:00 to 18:00 (GMT +4), 5 days per week.

If you phone in after 18:00, you can leave a recorded message so that we may return your call the next day.


Who are's Retailers?

Only UAE based retailers who have a valid Trade License from the UAE can register with, open their web-store and sell products on Fashion Souq.


Is it safe to shop at

We understand that the safety of your personal information is extremely important to you. We have therefore put stringent security measures in place to ensure that your online shopping experience at is as safe as possible.


How do I shop at

Log on to to start shopping. You can shop either as guest or registered user.


How do I checkout?

Click the Checkout button on your Cart page, you can start the Checkout process.


Can I buy more than 1 item at a time?

Yes, you can add as many items as you like to your Cart and then perform one Checkout to purchase them together as one order.


Can I buy from more than 1 retailer in one checkout?

Yes, you can buy items from multiple retailers and purchase them together with a single Checkout. You will be shown a total for each retailer and a grand total for the whole order. Please note that your items may not be delivered together in one package.