Call +971 4 427 2467

Welcome to FashionSouq!

 

Delivery

How do I track my package?

Login into FashionSouq.com and click My Account link on the header. On Account page, click View Order History link to track your order/ package.

Please feel free to call us on +971 4 4272467 or to email us at customerservice@fashionsouq.com if you require further assistance.

 

Can you deliver my order to a P.O. Box address?

No, we do not deliver to P.O. Box addresses as we require each package to be signed for by the recipient of the package.

 

How long will it take to deliver my order?

Standard delivery orders to destinations within the UAE are usually delivered within 2 to 3b business days. Deliveries to GCC countries are usually delivered within 3 to 5 business days, and other international destinations within 7 to 10 business days.

Please note that deliveries to international destinations can be delayed because of inspections by customs authorities and that these delays are not included in our delivery estimates.

 

How much does delivery cost?

Deliveries within UAE are currently free of charge.

For all other destinations, delivery costs are calculated based on the weight and dimensions of the order. Delivery rates are calculated at the time of checkout based on the items you choose, so you know exactly what the cost of delivery is before placing your order.

Please note that for international orders may incur additional costs like customs duties and that such costs will be payable by you to the shipper when your items are delivered.

 

Is international delivery offered?

Yes, we deliver to most International destinations unless a retailer has limited certain products or brands to certain countries.

 

Why are shipping restrictions applied to certain items?

Due to international trading agreements and regulations and based on the franchise agreement of our retailers, we are unable to send certain items to certain countries.

If you add a product to your shopping bag that we are unable to ship to your country, you will be prompted to remove it. Alternatively, you can change your shipping address to a different destination where these restrictions do not apply.

 

Can I have items sent to different addresses?

We currently don’t allow multiple delivery addresses for products/items ordered in a single order. You will have to place a separate order with specific delivery address.